TALENT: Troubleshooting Submission Uploads

Having trouble with uploading a self-tape to a submission?

Here are a few troubleshooting suggestions!

Jump to:

Is the file under 500 MB? 

Does the file name contain more than 50 characters or any special characters?

Is the file saved in the proper video format? 

Additional Helpful Tips:

Is the file under 500 MB? (MAC) (PC)

If the file is larger than 500MB, you will need to resize the video. 

MAC

If you have a MAC this is easy to do through QuickTime.

1. Open the video in QuickTime
2. Go to File
3. Scroll down to Export As and save as 480p

PC

If you have a PC use Clipchamp! Full article source can be found here: https://www.digitalcitizen.life/make-video-smaller-windows-10/ 

1. Launch Clipchamp - Video Editor and click or tap the “Create a new video” button from its dashboard. (this program is preinstalled on Windows 11 - but can be downloaded and installed from the Microsoft Store. 

2. Drag and drop your video onto the Clipchamp - Video Editor window or select IMPORT MEDIA. 

3. In Clipchamp - Video Editor, drag the video and drop it onto the storyboard located at the bottom of the window.
4. Select Export at the top-right corner of the Clipchamp - Video Editor window.

5. Set the resolution to 720p. 

Does the file name contain more than 50 characters or any special characters?

In order to upload a self-tape, the file must be under 50 Characters and not include any special characters.

File name accepted:

Role_Talent’s name_Description(Slate or take 1)

 File name not accepted: Marvel-Studios_-Black-Panther-_2018_-_I_m-Not-Dead__-_-Movie-Clip-HD.mp3

Is the file saved in the proper video format? 

formats accepted are: .mp4,.mov,.mts,.m4v,.wmv,.avi,.mpg,.mpeg,.wav,.m4a,.mp3. If it is not one of these, please use the steps in “Is the file under 520 MB? ” to reformat your file.

Additional Helpful Tips:

When uploading videos make sure the video upload has been completed.

Select the photos you would like to attach to the audition.

Make sure to agree to the Guidelines and terms before submitting.

Once you click submit, you will receive a confirmation banner of submission complete. You can view your submission in your History tab.